Nairobi, Kenya

254721214795

Agency Banking Excellence: Network Management, Risk and Customer Satisfaction

Agency Banking Management: Optimizing Operations, Performance and Customer Service is a practical professional training course designed to equip banking, fintech, microfinance, mobile-money, and finan...

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Banking & Financial Services Trainings
Click to Register

ONSITE OR VIRTUAL

6 upcoming sessions in the next 3 months

Oct 19 - Oct 23
Oct 26 - Oct 30
Nov 09 - Nov 13

+3 more

Programme Overview
Training Description

     Who Should Attend

  • Business development professionals
  • Product managers
  • Financial inclusion specialists
  • Risk and compliance professionals
  • Fraud and cybersecurity professionals
  • Customer service and customer experience managers
  • Operations and process-improvement professionals
  • Banking executives and team leaders
Session Objectives
  • Understand the principles and importance of agency banking operations and management.
  • Implement techniques for developing and executing effective agent selection and recruitment strategies.
  • Understand the role of comprehensive agent training programs in ensuring service quality and compliance.
  • Implement techniques for utilizing technology tools to manage agency banking networks.
  • Understand the legal and ethical considerations related to agency banking operations.
  • Develop strategies for measuring and analyzing the effectiveness of agency banking network management.
About the Course

Agency Banking Management: Optimizing Operations, Performance and Customer Service is a practical professional training course designed to equip banking, fintech, microfinance, mobile-money, and financial-services professionals with the knowledge and skills required to manage efficient, customer-focused, and sustainable agency banking operations.The course examines the complete agency banking management cycle, from agent recruitment, due diligence, onboarding, training, and liquidity management to transaction processing, performance monitoring, customer service, fraud prevention, compliance, and network optimization. Participants will learn how to improve agent productivity, operational efficiency, service quality, customer satisfaction, and profitability while expanding access to financial services.

 

Curriculum & Topics

8 Topics | 8 Sessions

  • play Workshop 1.1: N/A

  • play Workshop 2.1: N/A

  • play Workshop 3.1: N/A

  • play Workshop 4.1: N/A

  • play Workshop 5.1: N/A

  • play Workshop 6.1: N/A

  • play Workshop 7.1: N/A

  • play Workshop 8.1: N/A

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$ 1,000

Availability Calendar

Find a schedule that works for you. Click any available session to submit a booking.

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Delivery modes & Locations
Nairobi
Nairobi (1411)
O
On-Site (1405)
This Programme Includes

Certificate of Comptetion

Training Materials

Reference Materials

10 o'clock Tea

Lunch

4 o'clock Tea

Course Highlights

  • icon 5 Days Intensive Training

  • icon 8 Core Learning Topics

  • icon 8 Professional Sessions

  • icon Unknown Expert-led Delivery

FAQs

Frequently Asked Questions

Explore detailed answers to the most common questions about our platform and services.

What are the payment terms and methods?

Payments can be made via bank transfer or bank draft payable to PB Institute of Research and Technology. For corporate-sponsored participants, a formal undertaking/Local Purchase Order (LPO) from the employer is required to secure a slot before the training commencement date.

Yes. Participants who successfully complete a training program and meet the minimum attendance requirements will be awarded a globally recognized Certificate of Proficiency from the Pebbles Institute of Research and Technology.

Our curriculum is explicitly designed around actionable, real-world case studies and frameworks (such as IPSAS, GFS, and climate-smart agriculture models). Rather than relying purely on academic lectures, our programs utilize quantitative tools, interactive exercises, and strategic analytics to ensure immediate workplace application.

If you are unable to attend, you must notify us in writing at least 7 days before the course start date. You may choose to nominate a qualified substitute colleague at no additional cost or defer your enrolment to the next scheduled cohort for that program.

Our primary residential and corporate training programs are hosted in premium, fully equipped conference facilities in Nairobi, Kenya. We also coordinate regional and international training locations depending on the specific cohort and organizational requirements. Exact venue details are communicated in your admission letter.

Yes. We specialize in corporate capacity building. Corporate sponsorships and group registrations can be coordinated directly through our admissions team. We also offer customized, in-house versions of our courses if you have a team of five or more participants.