7 Topics
5 Days
37 Sessions
Programme Overview
Training Description
Who Should Attend
Session Objectives
- Develop a robust Crisis Management Framework.
- Enhance Rapid Decision-Making capabilities.
- Improve Situational Awareness under stress.
- Master Crisis Communication strategies.
- Build Team Resilience and cohesion.
- Practice effective Post-Crisis Review and learning.
About the Course
Crisis Leadership and Decision-Making Under Pressure is an advanced training course designed to equip leaders, managers, emergency professionals, and decision-makers with the capabilities required to lead effectively, make sound decisions, and maintain organizational control during high-pressure, uncertain, and rapidly evolving crises.Key areas include crisis leadership, incident command, strategic decision-making, scenario analysis, risk assessment, crisis communication, stakeholder management, team coordination, conflict management, resource prioritization, ethical decision-making, and leadership resilience.Through realistic crisis simulations, tabletop exercises, case studies, decision-making scenarios, and leadership challenges, participants will develop the ability to remain composed under pressure, evaluate rapidly changing situations, mobilize teams, communicate decisively, manage competing priorities, and guide organizations through complex emergencies.
Curriculum & Topics
7 Topics | 37 Sessions
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Workshop 1.1:
Core functions and mission of an EOC
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Workshop 1.2:
EOC levels of activation and operational scope
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Workshop 1.3:
Roles, responsibilities, and staffing models
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Workshop 1.4:
Evolution of EOCs in the global risk landscape
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Workshop 1.5:
Integration with emergency response frameworks
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Workshop 1.6:
N/A
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Workshop 2.1:
EOC organizational models (ICS, NIMS, etc.)
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Workshop 2.2:
Decision-making hierarchies and chain of command
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Workshop 2.3:
Functional units and coordination sections
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Workshop 2.4:
Ensuring flexibility and scalability of operations
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Workshop 2.5:
Linking field and central command systems
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Workshop 2.6:
N/A
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Workshop 3.1:
Activation triggers and step-by-step procedures
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Workshop 3.2:
Operational checklists and planning documentation
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Workshop 3.3:
Establishing initial situational awareness
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Workshop 3.4:
Resource staging and mobilization protocols
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Workshop 3.5:
Staff briefing and shift scheduling strategies
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Workshop 4.1:
Stakeholder mapping and interagency collaboration
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Workshop 4.2:
Information management and intelligence flow
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Workshop 4.3:
Crisis communication tools and platforms
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Workshop 4.4:
Managing internal and external communications
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Workshop 4.5:
Facilitating joint decision-making in real time
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Workshop 5.1:
Inventory control and asset tracking systems
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Workshop 5.2:
Mutual aid and emergency logistics planning
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Workshop 5.3:
Procurement, finance, and administrative functions
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Workshop 5.4:
Resource prioritization during supply constraints
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Workshop 5.5:
Maintaining business and service continuity
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Workshop 6.1:
Real-time data collection and operational dashboards
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Workshop 6.2:
Monitoring, mapping, and display systems
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Workshop 6.3:
Briefings, status updates, and operational summaries
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Workshop 6.4:
Analytics for informed response and action
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Workshop 6.5:
Lessons learned and knowledge management
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Workshop 7.1:
Conducting drills, exercises, and simulations
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Workshop 7.2:
Evaluating EOC performance under pressure
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Workshop 7.3:
Identifying gaps and refining procedures
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Workshop 7.4:
Institutionalizing lessons into future responses
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Workshop 7.5:
Building a culture of preparedness and accountability
